Privacy Policy

Introduction

Phoenix Fitness is committed to ensuring that your privacy is protected. This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.phoenix-fitness.com. It sets out how we will store and handle that data and keep it safe.

What we collect

We collect information that you provide to us directly, for example when you place an order with us. We also use cookies to collect information from your devices when you use our website or interact with our advertising and keep records when you speak to our customer service teams. We may collect the following information:
- Personal information, including name, contact details and email address 
- Demographic information, such as postcode, preferences, and interests
- Other information in relation to customer surveys and/or offers
For detailed information, you can read below which outlines how we use your personal information.

How we may use your personal information

We collect this information to understand your needs and provide you with a better service. Most of the personal information we process if provided to us directly by you for one of the following reasons:
- To process any orders that you place with us and to facilitate any returns
- To provide you with access to an account
- To provide customer service to you
- To offer and manage any credit we provide to you
- To personalise and improve your experience when you shop with us
- To inform you about products and services that may interest you
- To keep in touch with you regarding new products, special offers
- To contact you for market research processes

Your data protection rights

Under data protection law, you have rights including:
- Your right of access; you have the right to ask us for copies of your personal information.
- Your right to rectification; you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure; you have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing; you have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing; you have the right to object to the processing of your personal information in certain circumstances
- Your right to data portability; you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You may request details of personal information which we hold about you under the Data Protection Act 1998; you are not required to pay any charge for exercising your rights. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. Please email us at contact@phoenix-fitness.com if you wish to make a request.

How long we keep your information

We are committed to ensuring that your information is secure; in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We keep your information for as long as you are a customer of ours and generally for 5 years afterwards to comply with legal requirements. During that time, we take steps to remove any personal data as soon as we no longer need it. We consider you a customer for as long as you hold an open credit account, for 2 years from the point you last made a purchase from our website using a non-credit account, or during any time we are managing a customer service request from you.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Parties

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We work with several trusted third parties to provide you with high quality & flexible services. If you use any third-party services, your personal data is handled in accordance with their terms & conditions, cookies policy and privacy policy. The third parties we work with are as follows:
- Delivery Partners (such as DPD & Royal Mail)
- Payment Processers (such as PayPal, Klarna & Shopify Payments)
- Marketing Companies & Online Advertising (such as Google Ads)

Contact Us

We hope this privacy notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, or you have any concerns or complaints about our use of your personal information, please get in touch with us using the information below:

Ryder Imports Limited
The Old Wagon Works
Mantle Lane
Coalville
Leicestershire
LE67 3DW

Email: contact@phoenix-fitness.com
Phone: 01530 810970

You can also complain to the ICO if you are unhappy with how we have used your data, using the information below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk